Frequently Asked Questions (FAQs)
MedicalMex Pharmacy Concierge Services
MedicalMex Inc. is a U.S.-based international healthcare concierge company that helps patients safely access prescription medications and specialized medical care through fully licensed providers in Canada, Mexico, and—when legally authorized—Europe, from patients with written consent for new and advanced treatments.
Our mission is to ensure patients focus only on their health — while we handle every logistical, regulatory, and medical detail on their behalf.
Our all-inclusive concierge services include:
- Prescription coordination and international logistics.
- Telehealth consultations with licensed physicians for new or renewed prescriptions.
- Pharmacist counseling and prescription verification (Canada & Mexico).
- Specialist doctor assistance within our certified medical network, when advanced evaluation or follow-up is required.
- Cross-border logistics and customs management for regulated medications.
- Real-time shipment monitoring for mail-order deliveries from Canada.
- Personalized case management with a dedicated coordinator for each patient.
- Private transportation between San Diego, CA, and Tijuana, MX (round trip).
- Hotel accommodations with preferred rates in both the U.S. and Tijuana, Mexico.
- Flight bookings and travel coordination, including airport transfers.
- Medical travel insurance coverage for visiting patients.
- Cold chain packaging and temperature-controlled delivery, when required.
- Refill coordination for ongoing treatments.
- Access to new or hard-to-find medications from Europe, when legally authorized and regulated by the European Medicines Agency (EMA), available only with written patient consent.
With MedicalMex Inc., patients receive a seamless, compliant, and fully managed healthcare experience from start to finish.
Our patient coordination and concierge teams are available:
Monday to Friday: 6:00 AM – 8:00 PM PST
Saturday and Sunday: 7:00 AM – 5:00 PM PST
For immediate assistance, call or text +1 (858) 264-4121, or email orders@medicalmex.com.
Messages received after hours are monitored for urgent cases.
MedicalMex Inc. serves patients throughout the United States and Puerto Rico, coordinating access to licensed pharmacies and healthcare providers in Canada and Mexico.
Mail-order prescription services are legally permitted only from Canada, while medications dispensed in Mexico must be picked up in person in Tijuana under physician supervision.
Additionally, for new or advanced treatments, MedicalMex may coordinate access to licensed European medications—but only when legally authorized and with written consent from the patient.
All such medications must be regulated by the European Medicines Agency (EMA) to ensure authenticity, safety, and traceability.
We do not source medications from any other countries. MedicalMex only works within the strict regulatory frameworks of Health Canada, COFEPRIS (Mexico), and the EMA (Europe).
No. A valid prescription from a licensed physician is required for all prescription medications.
If you do not have one, MedicalMex can arrange a Telehealth consultation or connect you with a specialist within our certified network to issue a valid prescription.
Yes. All medications coordinated by MedicalMex Inc. are dispensed by licensed pharmacies regulated by Health Canada, COFEPRIS (Mexico), or, when applicable, the EMA (Europe).
While packaging or brand names may vary, active ingredients and manufacturing standards are identical to FDA-approved medications.
We guarantee authenticity, quality, and full regulatory compliance for every order.
Pricing regulations in both Canada and Mexico result in 30–70% savings compared to typical U.S. retail prices.
These savings are due to lower marketing, patent, and distribution costs — not lower quality.
If severe, contact local emergency services immediately.
For non-emergencies, email orders@medicalmex.com or call +1 (858) 264-4121 to reach your case manager or a pharmacist in our network.
If necessary, a specialist consultation can be arranged within our medical network.
By law, patients may order up to a 90-day personal supply per prescription.
This applies to both mail-order shipments from Canada and in-person pickups in Tijuana, Mexico.
Ask your doctor to write your prescription for a 90-day supply with refills when possible, ensuring continuity through our refill management system.
Not all available medications are listed online.
Contact your case manager at orders@medicalmex.com or call +1 (858) 264-4121 to verify availability.
For European medications, your case manager will guide you through the written consent process and regulatory approval verification before ordering.
Your medical information allows our doctors, pharmacists, and specialists to verify prescription safety and prevent interactions.
All patient data is processed in compliance with HIPAA (U.S.), PIPEDA (Canada), and COFEPRIS (Mexico) privacy laws.
- Mail-Order (Canada): delivered directly to your verified U.S. address via registered courier, with real-time tracking and temperature monitoring.
- Mexico (Tijuana): dispensed in person under physician supervision and COFEPRIS oversight.
- Europe (when authorized): fulfilled only through EMA-regulated distributors with written patient consent and traceable logistics.
All logistics, customs documentation, and regulatory compliance are managed by MedicalMex Inc. to ensure safety and legality.
MedicalMex Inc. provides full-service travel and medical coordination, including:
- Private transportation between San Diego, CA, and Tijuana, MX (round trip).
- Hotel accommodations with preferred rates in both the U.S. and Tijuana, Mexico.
- Flight reservations and airport transfers.
- Local bilingual assistance and translation support.
- Medical travel insurance for all visiting patients.
Each patient is assigned a dedicated case manager who oversees every detail to ensure a personalized, stress-free experience.
Your assigned case manager provides live updates via email and SMS.
Mail-order shipments from Canada include real-time tracking until delivery confirmation.
All tracking and delivery records are securely archived for compliance and verification.
We comply with HIPAA (U.S.), PIPEDA (Canada), and COFEPRIS (Mexico) standards.
All personal data is encrypted, and stored in secure, access-controlled environments.
Only authorized staff can view or process patient records.
Privacy inquiries: admin@medicalmex.com
- How do I pay for my medication or service?
MedicalMex Inc. accepts wire transfers and credit card payments.
All payments are processed securely through U.S. financial institutions.
Invoices are issued upon quote acceptance.
MedicalMex Inc. accepts wire transfers and credit card payments.
All payments are processed securely through U.S. financial institutions.
Invoices are issued upon quote acceptance.
By law, all medications are non-refundable once ordered or shipped, though exceptions due to uncontrollable circumstances are reviewed on a case-by-case basis.
📧 orders@medicalmex.com
📱 United States: +1 (858) 264-4121 (calls & SMS)
🕘 Hours: Monday–Friday 6 AM–8 PM PST | Saturday–Sunday 7 AM–5 PM PST
