Terms of Use

MedicalMex Inc.

Public-Facing Disclaimer Summary

The following summary is provided for clarity on how MedicalMex operates, and does not alter or override any other clause within these Terms:

MedicalMex Inc. is not a pharmacy. We are a U.S.-based international personalized pharmacy concierge service that helps patients safely access affordable prescription medications by coordinating with fully licensed pharmacies, manufacturers, and healthcare providers across Canada and Mexico.

We do not dispense or manufacture medications. We strictly provide coordination, logistics, and support services through our vetted network of third-party providers.

All medications require a valid prescription issued by a licensed physician. MedicalMex does not offer medical advice, dispense drugs, or create a doctor– or pharmacist–patient relationship.

All information on our website and digital channels is provided for educational purposes only. Always consult a licensed healthcare provider before making any changes to your treatment.

For more details, please review our full Terms of Use and Disclaimers.

Introduction

This website, located at [ https://www.medicalmex.com/terms-of-use-pharmacy-concierge/ ] and any related mobile application, together with any information stored and services provided therein (collectively, the “Website”), are owned and operated by MedicalMex Inc., a Texas corporation (“Company,” “we,” “us,” or “our”).

The company makes available to registered users (“you” or “Customer”) certain services and access to products offered and/or sold by third-party medical providers and third-party pharmacies. As of the publication date of these Terms of Use, the website may facilitate access to prescription fulfillment services offered by pharmacies located in Mexico (for in-person pickup only) and in Canada (mail-order) (the “Pharmacies”). The company may also provide access to foreign medical doctors who provide healthcare and/or prescription services in connection with the Pharmacies (the “Physicians”).

By accepting this agreement, you acknowledge and agree that any services you receive from the Pharmacies or Physicians through the website are subject to these Terms, and that the Pharmacies and Physicians are independent third parties (and intended third-party beneficiaries only to the extent necessary to enforce the provisions that protect them).

The company does not control or interfere with the method or manner of the practice of medicine or pharmacy services by any Pharmacy or Physician. MedicalMex is not a pharmacy or medical provider, and using the website does not create a doctor-patient, pharmacist-patient, or other professional relationship with the company. However, using the website may result in a direct professional relationship between you and a third-party Pharmacy and/or Physician.

If you are not of legal age to form a binding contract (often 18), a parent/guardian must consent to your use. If you are under 13, you may not use the website. Certain features may have additional terms posted on the website; all such terms are incorporated by reference.

Acceptance

These Terms of Use (the “Terms” or “Agreement”) govern your access to and use of the website and all content displayed or made available through it, including text, graphics, audio/video, software, and code, and information you submit via the website (collectively, the “Website Content”). You agree to be bound by these Terms by accessing or using the website. If you do not agree, do not use the website.

Electronic Communications

When you use the website or communicate with us electronically (phone, text/SMS, in-app messaging, email), you consent to receive electronic communications from us. You agree that all agreements, notices, and disclosures we provide electronically satisfy any legal requirement that such communications be in writing.

Changes

We may revise these Terms by posting an updated version here, and if you provided an email, we may send a notice to your last known email. Your continued use after posting constitutes acceptance.

Eligibility

You represent and warrant that you are at least 18 years old and have the legal capacity to enter into this agreement, and that you will comply with these Terms and our Privacy Policy. We may decline or terminate registration at our discretion.

Customer Privacy

Please review our Privacy Policy (posted on the website), which describes how we collect, use, disclose, and safeguard your personal information. MedicalMex complies with the Health Insurance Portability and Accountability Act (HIPAA) to the extent applicable and maintains administrative, technical, and physical safeguards to protect the confidentiality and security of personal health information (PHI) processed through our systems. For additional details on how MedicalMex collects, processes, and safeguards personal data and telehealth records, please refer to our Privacy Policy and Unified Legal Disclaimer on every webpage. These documents work together to describe our privacy safeguards, data handling practices, and patient rights in accordance with HIPAA and applicable privacy regulations.

Code of Conduct

You agree not to use the Website or Website Content unlawfully or in violation of our policies. Prohibited conduct includes impersonation; unauthorized payment activity; posting illegal/defamatory/obscene/abusive content; infringing IP or privacy rights; introducing malware or disrupting services; unsolicited promotions/spam; damaging or impairing our networks; unauthorized access attempts; scraping/robotic access without permission; harvesting other users’ data; reverse engineering the website; or assisting others to do so.

Customer Account

Some features require registration (“Customer Account”). You must provide truthful, accurate, and current information and keep it updated. You are responsible for safeguarding your credentials and for all activities under your Account. Notify us immediately of unauthorized use. We are not liable for losses arising from your failure to secure your Account.

Termination; Remedies; Monitoring

We may suspend or terminate access or Accounts for violations of these Terms or as otherwise appropriate, and may remove content you upload. We may cooperate with authorities and disclose information to comply with the law. We may modify or discontinue any portion of the website at any time. You agree that violations may cause irreparable harm and consent to equitable relief in addition to other remedies. We reserve the right (but have no duty) to monitor use and remove materials in our discretion.

Disclaimer

Website Content is for educational and informational purposes only and is not medical, pharmacological, psychological, legal, or other professional advice. It is not a substitute for in-person evaluation, diagnosis, or treatment. If you think you have a medical emergency, call 911. Even if individuals on the Website list professional credentials or cite clinical literature, they provide information/education only—not care.

The FDA has not evaluated statements regarding dietary supplements. Individual testimonials represent personal experiences and do not guarantee specific outcomes. The website and its content are provided “as is” and “as available” without warranties of any kind.

Service Model Clarification

* No shipping from Mexico. Pickup is in person from a third-party Mexican pharmacy/provider.

* Mail-order (if available) is from Canada via independent third-party pharmacies, subject to customs controls and risks beyond our control.

International Sourcing and Regulatory Compliance

We source medications exclusively from licensed pharmacies, distributors, and manufacturers located in Canada, regulated by Health Canada, and Mexico, regulated by COFEPRIS (Mexico’s Federal Commission for the Protection Against Sanitary Risk).

For select high-cost or newly approved medications that are difficult to access in North America, sourcing from licensed European providers may be available—but only upon the client’s explicit request and with prior written authorization. All such products are obtained solely through licensed European manufacturers and distributors operating in full compliance with their respective national and regional regulatory authorities.

These medications are intended strictly for personal use and must be prescribed and supervised by a licensed healthcare professional. MedicalMex does not market or advertise these European-sourced medications publicly, and procurement is limited to concierge coordination in exceptional cases, which is consistent with all applicable international laws and regulations.

No Credentialing; Consent to Telehealth

* MedicalMex does not employ or control the providers listed on the website. However, all third-party providers within our network undergo a preliminary verification process to ensure regulatory compliance. You are solely responsible for confirming whether a given provider meets your personal and legal standards.

* If you consult a practitioner via Telehealth, you consent to receive services using electronic communications and understand the potential risks, such as technical failures, incomplete information, and lack of physical examination. The provider—not MedicalMex—is solely responsible for the care provided.

Limitation of Liability

To the fullest extent permitted by law, MedicalMex and affiliates are not liable for indirect, incidental, special, or consequential damages, including but not limited to data loss, revenue, or business. Our total liability shall not exceed the amount you paid for the affected product or service. No class actions permitted.

Indemnification

You agree to indemnify and hold harmless MedicalMex and its affiliates, officers, directors, employees, and agents from any claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the website, your violation of these Terms, or your interaction with third-party providers.

Account Hold

We may temporarily place a hold on funds or transactions pending investigation if we suspect fraud, abuse, or other prohibited activity, for a period not exceeding 90 days unless otherwise required by law.

Intellectual Property

All content on the website is protected by copyright and trademark laws. You may not copy, reproduce, distribute, or use our content, trademarks, or branding without express permission.

Ownership of Submissions

Except for protected health information and personal data covered by our Privacy Policy, any materials or communications you submit to us via the website become our property, and we may use them for lawful business purposes.

DMCA Notices

To file a copyright complaint under the DMCA, contact: Legal Department, legal@medicalmex.com

MedicalMex Inc., 5700 Tennyson Pkwy, Ste 300-59, Plano, TX 75024. Include all required information under 17 U.S.C. §512(c)(3).

Third-Party Content & Links

We do not endorse, or control third-party websites, services, or content linked from the website. Your use of third-party links is at your own risk.

Miscellaneous Terms

* CAN-SPAM: You may unsubscribe via email links or by contacting us directly. Transactional communications required for service are not considered promotional.

* Export Compliance: You agree not to use our services in violation of U.S. export laws and confirm that you are not a prohibited party.

* Entire Agreement: These Terms represent the full agreement between you and MedicalMex.

* Severability: If any provision is found unenforceable, the rest of the Terms remain valid.

* Assignment: You may not transfer your rights under these Terms; we may assign them freely.

* No Waiver: Our failure to enforce a provision does not waive our right to do so later.

Governing Law; Venue; Arbitration (Texas)

The laws of the State of Texas govern these Terms. You agree to attempt informal resolution by contacting legal@medicalmex.com prior to initiating a dispute.

All disputes shall be settled, if unresolved, by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The seat of arbitration is Collin or Dallas County, Texas. You waive any right to participate in class actions or class arbitration. Small claims and motions for injunctive relief may be brought in the courts of Collin County, Texas, which shall have exclusive jurisdiction.

Force Majeure & Survival

We are not liable for failure to perform due to causes beyond our reasonable control (force majeure). The following provisions survive termination of these Terms: Disclaimer; Limitation of Liability; Indemnification; Intellectual Property; Arbitration; and Miscellaneous Terms.

Contact Us

MedicalMex Inc.

5700 Tennyson Pkwy, Ste 300-59

Plano, TX 75024, USA

Email: admin@medicalmex.com | legal@medicalmex.com

Effective Date: 01/01/2025

Last Updated: 08/08/2025

© MedicalMex Inc. — All Rights Reserved